F.A.Q

1-877-240-4507 (US & Canada)

 
1. Can I return the products I buy from you?
You can have a 100% refund if you are not satisfied with our products in 14 days after recieving it.
 
2. What payment do you accept?
We accept paypal, credit card and bank transfer.
 
3. What is the delivery time?
A. If you buy oil paintings from our catalog, it takes 4 to 8 weeks for the delivery and no minimum.
B. If you buy oil paintings from our Europe warehouse or US warehouse, it takes 10 business days for the delivery.
C. If you buy picture frames from our Europe warehouse or US warehouse, it takes 10 business for the delivery.
D. If you buy picture frames from our frame catalog and it takes 8 weeks for the delivery and you will pay the some fees extra when the merchandise arrives the port.
                          (1)Local customs fee,$55. 
                          (2)DAD,$30.
                          (3)LCL,about $50. 
                          (4)CFS fee(US only),$25. 
                          (5)Port/City to Door fee.
 
4. What is the minimum for your products?
A. For the oil paintings in our Europe or US warehouse, no minimum.
B. For the frames in our Europe or US warehouse, no minimum.
C. For the oil paintings from our catalog, no minimum.
D. For the picture frame from our catalog, the minimum is USD 1,000.
 
5. Can I buy frame and painting together?
Yes, you can. And if you buy painting and frame together, the stretched fee and frame fee are free for you.
 
6. How do you send the order I buy?
We will send it by post. The oil painting only will be sent as rolling in a tube. The framed oil painting or stretched oil paintings or picture frame only will be sent as a carton.
 
7. I am a wholesaler and I need a big quantity. Do you have any discount policy?
Yes, we do. Please contact us in person and tell us what is your request. So we can give you the biggest discount base our discount policy.
 
8. What is the different of High Quality and Museum Quality (Top Quality)?
For "High Quality", we only paint the reproduction beautiful. For "Museum Quality", we paint it just exact as the original is.

 

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